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Email Alerts Triage Part 2

26 Mar

We have found the cause of today’s email alert outage and are working on a solution which will take a few hours to activate.

For precautionary reasons, we have paused the delivery of all email alerts until the situation is fully resolved. Note that password recovery, email change activation, and signup emails are not effected.

Thank you for your patience while we get this problem sorted out.

 
37 Comments

Posted by on 03/26/2013 in Uncategorized

 

37 responses to “Email Alerts Triage Part 2

  1. Guest

    03/26/2013 at 12:16 am

    Thanks so much for taking the time to work on this and letting us know! Hope it works! Thanks again!

     
    • Alan

      03/26/2013 at 2:40 am

      Wasn’t sure where to post suggestions, so this will have to do. I would like the option to filter out certain genres while retaining others. For example, I want to be able to filter out any story in the romance category.

       
      • RES

        03/26/2013 at 7:44 am

        Here! Here!

         
  2. Rachel

    03/26/2013 at 12:17 am

    Thank you for fixing this problem.

     
  3. Aaron Ellis

    03/26/2013 at 12:21 am

    thanks for fixing the issue

     
  4. C.M.

    03/26/2013 at 12:27 am

    Thank for you addressing this promptly. Hopefully, this means updates will be up and runnign again when I wake up in the morning.

     
  5. merlinrecon

    03/26/2013 at 12:27 am

    Does this mean all e-mail alerts will be delivered after its fixed?

     
    • Guest

      03/26/2013 at 12:28 am

      That’s a good question, I was wondering the same thing.

       
    • Xing

      03/26/2013 at 12:31 am

      Not all emails but most.

       
  6. Monica Rae Jennings

    03/26/2013 at 12:33 am

    Thank you for doing this! I was beginning to wonder when it was going to be fixed. But I’m just happy this will be resolved soon. Again thank you!

     
  7. merlinrecon

    03/26/2013 at 12:34 am

    I don’t care about people marking me as a fave etc., but what about new chapter alerts? I just uploaded a chapter and don’t want to have to take it down and re-upload so readers know its there, thanks.

     
    • yemi hikari

      03/26/2013 at 4:11 am

      The solution is simple. Until they fix the problem be patient and don’t update until it is fixed.

       
      • merlinrecon

        03/26/2013 at 5:08 am

        Mines working again! Well, I’m getting alerts, I don’t know whether that’s everything. And even if you do upload a chapter, the alert will be sent out eventually. If you want to be sure when, author alert yourself and it will send you the new chapter alert for your story. I use it to check to make sure its working right as it has screwed up before.

         
  8. Olivia Mon

    03/26/2013 at 12:37 am

    will emails that were stopped be delivered after the problem is fixed?

     
  9. deathray404

    03/26/2013 at 1:14 am

    Thanks for resolving the issue. Hope to start getting updates again soon.

     
  10. Mishelly

    03/26/2013 at 1:20 am

    the fonts do not save pg to page and the letters always overlap making it hard to read

     
  11. Mishelly

    03/26/2013 at 1:21 am

    yesterday it was fine but today its….

     
  12. Mishelly

    03/26/2013 at 2:09 am

    and the font overlaps all th e time

     
  13. favonilla

    03/26/2013 at 2:46 am

    I just noticed that the stats breakdown by country for individual chapters is back up – many thanks for that, I missed it badly.

     
  14. Lisandra

    03/26/2013 at 5:36 am

    So when the system has been reactivated, will readers get an email about the updating of the stories they follow?

     
  15. holmes4ever

    03/26/2013 at 6:35 am

    I’m not having problems. I’ve gotten all mine.

     
  16. Ashleigh

    03/26/2013 at 6:37 am

    I’m getting forum emails again – slightly delayed – but I’m still not receiving review emails. Hoping this will come with the fix, and is just a bit slower to take place

     
    • merlinrecon

      03/26/2013 at 7:23 am

      Maybe you just haven’t gotten any reviews, I’m getting review emails.

       
  17. Morgan

    03/26/2013 at 7:52 am

    Yay! Thank y’all for working hard to fix the problem. Can’t wait for it to be fixed so I can read my stories again :) I do have a question though,will we get a flood of all the emails we didnt receive? I’d love that because I don’t know what stories I missed! It’s kinda hard to go through archive searching for the stories you follow.

     
  18. Snarky64

    03/26/2013 at 8:56 am

    E-mails still sporadic and story update alerts missing all together. @toucansurf.com

     
  19. fems

    03/26/2013 at 9:56 am

    From what I can tell I (gmail) haven’t had any problems the past few days with alerts, since I’ve gotten a few for different reasons, although I have to admit I didn’t check all the favs etc for my stories and don’t know them by heart either.

    I’ve got to say though, for a writing website it’s rather embarrassing to see the mistakes you make in your blog.

     
    • One of Three

      03/26/2013 at 3:18 pm

      @fems – that’s a little snarky. Xing never claimed to be a writer, and perfect use of the language isn’t a requirement here as long as the meaning is clear.

      If nobody else is embarrassed, why should you be?

       
  20. MagicMusic7

    03/26/2013 at 10:12 am

    Hello!

    I actually sent an email about this because I’m not getting alerts for all my stories (I use verizon email through Microsoft Outlook) and am glad it’s getting fixed. Thank you very much!

     
  21. princessbinas

    03/26/2013 at 11:36 am

    My E-mail alert problem has lasted longer than this. Hopefully the patch fixes this.

     
  22. Alice

    03/26/2013 at 12:03 pm

    Hi, I was wondering whether the overall issue is already fixed, considering that I’m still having trouble with the notifications (both for new forum posts as well as for PMs), though I did get some notifications earlier today as well as notifications from yesterday evening/last night/early this morning…

     
  23. TheWordMaster

    03/26/2013 at 12:07 pm

    Gmail just started having problems again, after being down for yesterday with alerts. I’m not getting any PMs now, even though I was getting them about 30 minutes ago.

     
    • Lovelyballofanxiety

      03/26/2013 at 12:15 pm

      So have I. I don’t understand. They all flooded back in,and now it’s not working.

       
  24. Theo

    03/26/2013 at 12:33 pm

    Still not getting ALL the review alerts, 3 went through, one didn’t. @hotmail,com

     
  25. Sami

    03/26/2013 at 2:55 pm

    Thank you for resolving all issues in such short time and I appreciate all that you do.

     
  26. G

    05/11/2013 at 6:22 pm

    I’m stopped receiving email notifications from FF. I updated a story of mine and received reviews but did not get the email notifications. I’ve also been notified by a reader that they did not receive an email telling them the story was updated.

    This is the first I’ve experienced of this issue and I use a hotmail account.

     
  27. Kirk Judson Williams

    05/12/2013 at 2:01 pm

    Not getting alerts @aol.com now

     

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