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Email Alerts Update

26 Mar

We are still working on the email delivery problem. Please be patient while we sort this out and it is going to take the better part of today to resolve this.

For now, PM and Forum alerts have been disabled. Review/Story/Follow/Fav alerts are being delivered with best effort but some users might still be effected until a final fix is in place.

 
41 Comments

Posted by on 03/26/2013 in Uncategorized

 

41 responses to “Email Alerts Update

  1. TheWordMaster

    03/26/2013 at 12:50 pm

    Thanks for fixing this! Hopefully everything will be resolved by tonight.

     
  2. TheAnnoyingVoice

    03/26/2013 at 1:19 pm

    Thank you very much for all of your continued effort in maintaining this site. The fact that you interact with all of us so much, giving us many updates on what’s going on when there are bugs that need to be fixed means a lot. There are a lot of sites that seem to ignore the feedback they receive, or just read a particular sentence within a comment and then provide a response that really doesn’t coincide with said comment.

    It’s very heartening to see our comments and concerns being acknowledged first-hand. So, with that said, don’t worry about how long it takes to fix the email alert. The fact that you know about it and have informed us that you’re working to resolve it, is good enough for me.

    Hopefully I speak for everyone when I say that. It’s sad to see people yelling at you guys when it’s clear you’re working your hardest just to satisfy our needs.

    So again, thank you!

     
  3. bailey

    03/26/2013 at 1:51 pm

    thanks for telling me, thought it was just my phone then

     
  4. holmes4ever

    03/26/2013 at 1:54 pm

    Just fix it already and stop being so slow. I’m getting mine.

     
    • TheAnnoyingVoice

      03/26/2013 at 2:04 pm

      @holmes4ever

      “Please be patient while we sort this out and it is going to take the better part of today to resolve this.”

      I don’t understand why you’re being so rude They specifically mentioned that it’s going to take a while, and to be patient. Is being patient really so hard?

       
      • MMC

        03/26/2013 at 2:33 pm

        I think we should just ignore him. Everything he’s ever written on the blog posts (from what I’ve seen) have always been negative in some way and not once has he ever been polite with his complaints. I’m starting to think he’s just trolling with nothing better to do anyways.

         
      • yemi hikari

        03/26/2013 at 5:53 pm

        @ MMC – I agree with your assessment.

         
      • SGA (SonicGamerandArtist)

        05/29/2013 at 4:57 pm

        Yes it is but im patient … most the time.

         
    • One of Three

      03/26/2013 at 3:13 pm

      holmes4ever – if you’re getting yours, then why the heck are you complaining?

       
      • Garnetto

        03/26/2013 at 4:02 pm

        They blocked them for everyone while they are fixing it. It doesn’t justify the rudeness, though

         
  5. Tune4Toons

    03/26/2013 at 2:24 pm

    Ah thank you so much for all the hard work you guys have been doing! Glad to be able to know. ^_^

     
  6. MMC

    03/26/2013 at 2:34 pm

    Thanks to the staff! Hopefully the problem will be resolved soon!

     
  7. TheAnnoyingVoice

    03/26/2013 at 2:36 pm

    @ MMC – Yeah, that’s what it’s starting to seem like. I don’t understand how anyone can still be so ungrateful, especially with this most recent blog update.

     
  8. Sami

    03/26/2013 at 2:54 pm

    I would like to also thank you for taking care of the site.

     
  9. Morgana

    03/26/2013 at 3:02 pm

    Oh thank you very much, fanfiction staff! I love how all of you are doing the best to fix the site and make it better for us. Thank you again for the new update and I hope that all gets fixed soon enough that people won’t start to complain again :)

     
  10. Britt

    03/26/2013 at 3:06 pm

    I was getting everything until about two hours ago now I don’t seem to be getting anything. Just thought i’d let you know thank you for the continued effort in trying to work everything out.

     
    • Garnetto

      03/26/2013 at 4:03 pm

      They have stopped it till it is fixed for everyone.

       
    • nowistand

      03/26/2013 at 4:28 pm

      “For now, PM and Forum alerts have been disabled. Review/Story/Follow/Fav alerts are being delivered with best effort but some users might still be effected until a final fix is in place.”

      I recommend that you read the post before commenting. Also, do you think it’s possible that that there’s just nothing to get at the moment?

       
  11. BB

    03/26/2013 at 3:53 pm

    Just curious…

    When everything is resolved will alerts be resent? I just want to make sure my story watchers all get the update I happened to post right when the sh*t hit the fan. Just my luck. :/

     
  12. kerrachan

    03/26/2013 at 4:28 pm

    Thanks for telling me this. I was wondering what was going on.

     
  13. Britt

    03/26/2013 at 4:57 pm

    actually Nowistand I did miss at least one review and a few chapter updates I know because I checked before I posted and I posted in a nice and polite manner unlike you, you’re nothing but rude.

     
    • yemi hikari

      03/26/2013 at 5:51 pm

      Sorry, but nothing they said was impolite. The site admins made a few things very clear in the post. First, they already know that a few site members are being effected in the regards you are being effected. Second, they clearly stated it may take all day to get it fixed. What is the point of telling them something they clearly have stated they already know?

       
    • nowistand

      03/27/2013 at 4:07 am

      If you missed a review and chapter updates, you could’ve stated it. And as Yemi said, I wasn’t rude. It didn’t sound like you read it since you were stating the obvious.

       
  14. Shay

    03/26/2013 at 6:32 pm

    Was hoping someone could also fix the Traffic Stats. It’s no longer possible to do a sort by #views or #visitors.

     
  15. Missy

    03/26/2013 at 10:49 pm

    Thank you for all of the hard work and efforts you are putting into making your site run as smoothly as possible. Even though there area few ungrateful whiners out there, the majority of us really DO appreciate all of the hard work.

     
  16. Stephanie

    03/27/2013 at 3:04 pm

    My story alerts are still not being sent to my email. Is there still a problem??????????

     
  17. canada02

    04/15/2013 at 6:04 am

    salut
    pour vous signaler que je ne recois plus aucune alerte uptates depuis plus de 48h seulement de fanfiction
    PS: se site est genial
    j espere que vous pourrez m aider
    merci par avance
    canada02

     
  18. Crystal

    05/11/2013 at 10:47 pm

    I’ve noticed a several stories that updated today and I’ve not received any email alerts. Just wondering if there is another problem with email alerts not being sent again?

     
    • Chloe

      05/12/2013 at 5:11 am

      I have experienced the same problems today and yesterday. Just wondering if the alerts have a problem again.

       
    • TheMysticalQ

      05/12/2013 at 10:41 pm

      I haven’t been getting any from this site for a few days either. I never had trouble with it before. Only now am I not getting emails I know I should be getting.

       
  19. tyna fest

    05/12/2013 at 4:15 am

    Hello! For two days I have problems with the e-mail. I don’t receive notifications. :S Might you solve the problem please? Thank you very much! :)

     
  20. SPNxBookworm

    05/12/2013 at 6:57 am

    Apparently the glitch has come up again. Its been a day and I havent recevied alerts for pms, story updates or anything. Im not the only one facing this problem. There are a TON of writers who are facing the same problem. Please do find out what is wrong as its been like this for a day or more. I even emailed fanfiction support team but still havent received reply. Hope this issue is resolved soon.

     
  21. Flying By Wire

    05/12/2013 at 9:24 am

    Is it just me here now? Because since yesterday I haven’t gotten any emails from here. I never got one for the chapter I posted or the new review. I’ve checked my email on other devices aside from my phone but it’s not loading properly. I’ve gotten other emails though like spam and such, just not the messages I actually want to see.
    I hate when my email glitches like this, if it’s not that though, but the site. It’d be good to know.

     
  22. Nova

    05/12/2013 at 1:21 pm

    Email alert hasn’t been working since yesterday.

     
  23. Chloe

    05/12/2013 at 4:53 pm

    I have been recieveing problems with my alert emails. I seem to have not got any in the last two days even though the stories have been updated. I was just wondering if there was a problem with the email alerts again? Thanks

     
  24. Lord of the Disc

    05/12/2013 at 9:01 pm

    Like Crystal, I too have noticed that I have not been receiving e-mail updates since sometime on May 11th, I checked my spam filter and fanfiction.net email address but did not see an error there. Is there a new email update issue?

     
  25. Friggatriskaidekaphobia

    05/13/2013 at 10:26 am

    I noticed that a few updated stories were not sent as alerts to me. It seemed to have worked for an hour or two, but it seemed to have crashed again.

     
  26. Friggatriskaidekaphobia

    05/17/2013 at 1:30 pm

    How much longer do you think it’s going to take for it to be fixed??

     
  27. saidharaki

    06/03/2013 at 8:46 am

    helloñis.saidharaki.fon.0034660870751–x-x-x-x-x-x-x-spin.madrid

     
  28. saidharaki

    06/10/2013 at 7:06 am

    HELLO-ES-FON.0034660870751–X-X-X-X-X-X-X-X

     
  29. Debbie1689

    07/21/2013 at 4:45 pm

    Hi..

    So I just updated my story “what happened to us” and it said it would be publish in 30 minutes I belived it already been an hour..

    And I check and it still not in “the vampire diaries archive” why is that..
    Can you please and try and fix it …

    The story is rated m and I check both rated m and t and its not there . Can you please try to fix this problem.

    Thank you

     

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