We have confirmed that Apple’s historically unreliable iCloud email system which service @mac.com, @me.com, and @icloud.com emails is currently silently dropping emails and affecting our alert mail deliveries.
We want to emphasis this has nothing to do with us and everything to do with iCloud’s broken spam filtering which is well documented on the web over the last month.
If you are affected, please choose one of the following three options:
- Check your iCloud email account’s Junk folder for our alert emails. If you find them there, mark them as not-spam. If you do not find our emails in the Junk folder and have not received any in the past 24 hours, go to option 2 or 3.
- Contact Apple Care. All iCloud users are paying members and deserve a better product, and politely let them know you are unable to receive emails from @fanfiction.com and @fictionpress.com. Please note the .com in fanfiction.com. Calling is the best option. If enough people complain, they will fix this problem.
- Hate to suggest this since we know users will resist as they have already paid for the service, but we recommend users to sign-up for a more reliable email service such as gmail or even outlook (formerly hotmail). You heard that right, many top free email providers are much better than iCloud and this is not just only us saying this.
If enough people complain to Apple Care support regarding their email filtering issue, they just might fix it.