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Repairs in progress….

20 Sep

We are working to bring service back online after some hardware failures have resulted in downtime. We apologize for the disruption. Please stay tuned for further  updates.

 
174 Comments

Posted by on 09/20/2013 in Uncategorized

 

174 responses to “Repairs in progress….

  1. shadowrunner

    09/20/2013 at 10:29 pm

    yo I can’t see the recent comments I’ve made I tried rewriteing them but they said I already made a comment

     
  2. SkysongFarm

    09/20/2013 at 10:30 pm

    The “obsessed, ignorant morons who complain” are also known as ‘user feedback’ and are a very useful tool when working with such a large network where modifications to one part can occasionally knock down a piece of software operating on the same data in another part of the system in a way that is difficult to foresee.

    Issues:
    - Views and Visitors are showing the same number on all stats, presumably picking up views rather than visitors for both returned data.

    - Review updates are showing in the total number of reviews, both on the stories and in the Legacy Stats page, and email alerts are working, but new reviews are not being updated to the review page and trying to see reviews for a new chapter results in Reviews not found message, presumably reviews are not being transferred after entry.

    - Data collected for stats is not picking up every view. Chapter views are “skipped over” even when the user reads every one, not sure why, it’s not consistent on the number of chapters or the chapter number either. This particular issue doesn’t seem to be related to the move, it was happening a week before Day 1.

     
    • Chrisii

      09/21/2013 at 7:11 am

      The review thing is happening to me, but not the views/ visitors thing :(

       
  3. Nancy Milligan

    09/20/2013 at 10:32 pm

    Just had someone post a review and I got a notice but when I try to follow the link it says:

    Invalid Message 3
    We cannot find the review you are replying to.

     
  4. Turbo

    09/20/2013 at 10:54 pm

    That’s good to know. I hope that covers issues with reviews. If there are any. I got an email saying a story got reviewed, but the review never showed up. But anyways, glad to know stuff is being fixed.

     
  5. Christinafay

    09/20/2013 at 10:59 pm

    Thanks for getting the site back. But I believe there is something wrong with the stats. Now the user count and page hit counts are exactly the same. Looks like the system can’t distinguish hits by the same user and different users.

     
  6. Silver

    09/20/2013 at 11:12 pm

    I clicked the little orange “reviews” for a random story that said it had 2 reviews, and the next page said it had none. And on my stories, I got an email alert but the new review didn’t show up when I hit reviews. And these aren’t just guest reviews. Just wanted to say something in case this bug hasn’t come up a lot.

     
  7. Lillian

    09/20/2013 at 11:35 pm

    Okay, when I clicked the Anime/Manga category, the listing for the archives was all to one side (the left). Please can you guys fix this.

     
  8. KaiserPhotos

    09/20/2013 at 11:38 pm

    New reviews aren’t showing up despite receiving an e-mail alert of a new review. Additionally, it will not allow me to reply to the review either, saying that the review cannot be found.

     
  9. Seoal

    09/21/2013 at 12:17 am

    I am failing to get alerts for reviews that my readers say they posted, nor do the reviews show up on the website. Will this problem be automatically solved when the website is complete?

     
  10. Julian

    09/21/2013 at 12:25 am

    I’ve been having some issues with the reviews section, it says that there have been five more reviews after my last, but they aren’t showing up and my review is still at the top for me. I’m not sure if this is just something like server lag or an actual problem, but it’s still pretty annoying.

     
  11. melaniewintergray

    09/21/2013 at 12:38 am

    The views and visitor stats are exactly the same now and that never happens, I always have more views than visitors on the chapters and this is the first time its ever happened. Can you fix that soon so its accurate again?
    When will it be fixed?

     
    • acaciajules

      09/21/2013 at 1:16 am

      Yeah, that’s way more important than the outages and things not working.

       
      • melaniewintergray

        09/21/2013 at 1:36 am

        Don’t be a douche about it, sorry my concern bothers you so much. Its valid, I want to know so get over it.
        Stats I though would be corrected by now and I wanted to know when.

         
      • yemi hikari

        09/21/2013 at 12:46 pm

        While they did say stats would be fixed by now they also weren’t expecting that they would have to do some major maintenance work to the servers.

         
    • Alva Starr

      09/21/2013 at 6:55 am

      Same here- it is driving me crazy! At least its not just me!

       
  12. JaviSuzumiya

    09/21/2013 at 12:54 am

    hi thanks for the effort c: but cant watch the reviews yet i hope this will get fixed soon

     
  13. Spacer

    09/21/2013 at 12:55 am

    I’m suddenly getting ads at the bottom of my screen, they obscure some of the site and that’s very, very annoying. Has my device been corrupted or is it something on this end?

     
    • tiquatue

      09/21/2013 at 10:27 am

      They removed adblocker for one thing. They may be fiddling with ad placement, too, as some have commented about the mobile site doing something similar. If you don’t want to see ads, try adblocker plus. I downloaded that for all my browsers and it’s lovely. No ads at all anywhere!

       
  14. OriettaRose

    09/21/2013 at 1:11 am

    I got an “Invalid Message 3We cannot find the review you are replying to” message when trying to reply to a review through my email. This review was signed and doesn’t show up on the site.

     
  15. i1976

    09/21/2013 at 2:50 am

    I hope stats and reviews of 09/19 are going to show up, and not lost forever.

     
  16. The Imaginatrix

    09/21/2013 at 3:07 am

    They seem to have fixed the review bug. I know I left a review earlier that didn’t show up at first, but I just checked my Review History and then the review page of the fic, and it was there. Anyone who was having trouble seeing their reviews should try again now. Hopefully it’s been fixed for everyone. :D

     
  17. molly cawood

    09/21/2013 at 3:46 am

    Thanks for getting the site back up and running, im so happy to be back on fanfic. :D

     
  18. slowdylan

    09/21/2013 at 3:47 am

    I can’t fav or follow storys for about 2 days no or longer

     
  19. konarciq

    09/21/2013 at 4:37 am

    At least it *looks* like everything is in order again. Thanks for all your hard work!

     
  20. JemDragon

    09/21/2013 at 4:48 am

    I am getting an error message saying unable to process request when I try to follow or favorite a story. Been occurring for several days now.

     
    • lyn

      09/21/2013 at 9:34 pm

      I have been having the same problem. At first I thought it was my computer but it did the same thing when I tried from my tablet. I read a lot so it’s really irritating.

       
    • kj

      09/22/2013 at 12:28 am

      I have had the same problem, but don’t get the error when I favorite/follow as part of a review. Just checked my stats though and it looks like none of my favorites/follows OR reviews have actually been recorded since the 15th!

       
  21. Chrisii

    09/21/2013 at 5:38 am

    I got an email alert that told me that I had a new review, but when I went to see it, it didn`t show up on the story! Also, the email told me to log in, even though I was already logged in.

     
  22. Kristen Lee Jacobson

    09/21/2013 at 6:12 am

    That was sOoo AWeeeSOOooommme! Too BaD you didn’t write anymore…But I can tell, you have great talent….Use it and you’d become famous.Why not your own comic book?

     
  23. Alva Starr

    09/21/2013 at 6:57 am

    The reviews are fixed they are showing up but the stats are still not fixed. Views and visitors have been the same since yesterday.Any idea when will this be resolved?

     
  24. Wilkwo

    09/21/2013 at 10:15 am

    Everything looks as if it’s back up and running, thank you! :D

     
  25. Lynn Hollander

    09/21/2013 at 11:38 am

    FP: The visit/visitors count is still off at 0837 PDT. PM and the message window are normal. Email notes are normal.

     
  26. i1976

    09/21/2013 at 1:52 pm

    I have just ONE view along 09/20, and it’s pretty impossible!!! (especially since I posted a new chapter the day before). Has someone else noticed a strange low count of views along 09/20? I think views of that day aren’t showing up, yet, and also reviews are “somewhere else” (maybe still in the old server?).

     
  27. Adam02

    09/21/2013 at 3:53 pm

    i tried managing my story guress what there was no column for that at all please kindly fix it thank you

     
  28. Jo Severns

    09/21/2013 at 6:27 pm

    its working for me now. thanks for fixing for me. :)

     
  29. Hotaru Muraki

    09/21/2013 at 6:28 pm

    Please fix the ‘All’-filter, too! PLEASE!!!!! (For each category, please. Thank you!)

    When clicked, it’s still displaying the fandoms ranked via story-count and not alphabetically – as would be WAY more convenient and sensible for everyone. (While the stupid ‘K’-count is inaccurate to boot, I fear that one’s gonna stay. T_T I’ve already resigned myself to that but please, pretty please, change that ‘All’-filter stuff back to the way it was before!)

    Thank you very much for your time.

     
    • JFD62780

      09/24/2013 at 10:01 pm

      I second this request/suggestion! Still lists by popularity, and not alphabetically.

       
  30. LoudMeow

    09/21/2013 at 8:37 pm

    Well here’s the thing, this stupid site deleted my account or something and my story New Dimensions will not be continued because some jerk either hacked into my account and changed the password for there amusement or something went terribly wrong during “repairs” so, joy. I’d make a new account but I’m scared it’ll happen again, so I’m done with this site.

     
  31. mcangel

    09/21/2013 at 9:33 pm

    Stats are still off. Visitors and Views are showing the same still.

     
  32. LC

    09/21/2013 at 11:21 pm

    Oookay… Now I’m not sure if anyone else is experiencing this, but…
    Just updated my story and it shows that I’ve got two new rewievs, yet it doesn’t show up in my email or the actual reviews page… Didn’t have the same problem only little while ago…

     
    • LC

      09/21/2013 at 11:24 pm

      And it’s on the fanfiction.net

       
      • LC

        09/22/2013 at 12:43 am

        Well they showed up now(email and everything)…phew…got bit of a scare there for a moment…

         
  33. Lucian

    09/21/2013 at 11:30 pm

    I’m still having the stats the same, views/visitors are exactly the same for over a day now and I know its a glitch that hasn’t been fixed because that never happens on any chapter.
    Any time frame on when its getting fixed?

     
  34. marzydotes

    09/21/2013 at 11:50 pm

    My update alerts aren’t showing up at all. It’s been two hours too since I updated one of my stories.

     
    • Eric

      09/21/2013 at 11:55 pm

      same here. I’m using chrome, if that matters.

       
  35. foot soldier

    09/21/2013 at 11:51 pm

    Missing reviews here. I just updated and my review count claims 33 reviews, with only 31 showing up.

     
  36. SylviustheStrange

    09/21/2013 at 11:55 pm

    ^ I’ve been having the same problems. Not only was I experiencing that stupid server error, but now I can’t even properly look at the reviews sent to me. I am really annoyed. I know the admins probably have their hands full right now, but can you please fix this problem as quickly as you can?

     
    • SylviustheStrange

      09/21/2013 at 11:56 pm

      This is on fanfic.net, just to clarify.

       
  37. Storyteller1990

    09/21/2013 at 11:58 pm

    Not receiving updates for anything. Have to manually check for updates as I sift through my favorites, and my own stories. Not trying to be lazy; I thought you’d like to know.

     
  38. Shooting Sword

    09/22/2013 at 12:30 am

    Alerts aren’t coming through! WTH is wrong. They were working just a few hours ago!

     
  39. Anthea Frost

    09/22/2013 at 2:23 am

    I’ve been going on fanfiction.net for a while on this ipad, and now it won’t let me log in! Is something wrong?!

     
  40. Lucian

    09/22/2013 at 3:31 pm

    I know this is like beating a dead horse but the visitor/views thing is still messed up. Anyone else have that yet? Any idea when you guys will fix it?

     
  41. marzydotes

    09/22/2013 at 4:05 pm

    I’m getting Error 1 messages on my updates after posting them.

     

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