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Email Alerts and Images

25 Sep

For Gmail, Yahoo, Hotmail, and other online email provider users experiencing email alert delivery issues, please check the following:

  1. Check the spam/junk folder. If you see our email as listed as spam by mistake, click “Not Spam” for those emails.
  2. Add our email address to your contact list, white-list, or green-list so they will not be mistaken for spam in the future. Our from email address is “bot@fanfiction.com” for FanFiction and “bot@fictionpress.com” for FictionPress.
  3. Login to your account and make sure all alerts are enabled and there is no message from the site regarding delivery problems for your account. If we are unable to delivery email messages to your inbox due to over-quota and other email account related issues, we will disable your alerts.

We have resolved an issue where new image covers were not showing up in a timely fashion.

 
160 Comments

Posted by on 09/25/2013 in Uncategorized

 

160 responses to “Email Alerts and Images

  1. Gromia

    09/29/2013 at 4:08 am

    That’s a good tip to use a space before full stop. I’ve just left it out in the PM I sent hoping I’m understood. I have used the preview option to check the message before clicking send.

     
  2. liketolaugh

    09/29/2013 at 6:02 am

    I’ve got that too. They’re all messed up. ALL of them. Is there something wrong with the link filter? Or something?

     
  3. champbybirth

    09/29/2013 at 7:46 am

    Theres a problem I would like to report. Some words are not getting posted when I send a pm. Whenever I write something in the pm and when I click send, some words don’t reach the receiver. What should I do?

     
    • LC

      09/29/2013 at 9:01 am

      Oh wow…i wouldn’t maybe even noticed, had i not come here…same issue here… that’s actually more annoying than some other buggers flying around the site(ff.net) lately…

       
      • LC

        09/29/2013 at 9:15 am

        And same thing with the reviews…good thing so far it seems to be only on the email, not the actual reviews page…

         
  4. Savvyzz

    09/29/2013 at 8:03 am

    The words are still disappearing from private messages and some parts of the website, please get it fixed.

     
  5. Kate

    09/29/2013 at 8:57 am

    Sentences are cutting off in my summaries and PMs, and I can’t actually read anything people send to me?

    Summaries are fine when I go to edit them, but I can’t seem to be able to do anything about the PMs.

     
  6. Fortune maiden

    09/29/2013 at 10:05 am

    So weird…but I’m glad I’m not the only one with this problem. Even if I go to Manage Stories and manually fill in the missing words, when I save, they’re gone again o.o

     
  7. AiP

    09/29/2013 at 10:32 am

    what on earth is wrong with the SITE???? can we update a story or will that be cut off also? ah this is soooo frustrating! PM’s are missing entire paragraphs at times! PLEASE FIX! thank you

     
  8. konarciq

    09/29/2013 at 10:33 am

    Looks funny indeed. In my Managing Stories file, I hardly have any story summaries left! Only the ones that end with a !, a ? or a “.
    Seems to be alright on the fandom’s story pages though.

     
  9. Ruri

    09/29/2013 at 10:39 am

    I have the same issue with summaries and PM.

     
  10. Brian Runyon

    09/30/2013 at 2:42 pm

    You’vYou’ve solved that problem good. now fix the filters if you please.

     
  11. Savvyzz

    09/30/2013 at 2:45 pm

    There still seems to still be problems with getting emails and alert. Instead of getting them minutes later, they are coming hours late. Please fix it….

     
  12. Miss Kisharoo

    09/30/2013 at 10:19 pm

    Ah, so that’s where they went! Problem resolved for me. Thanks! :)

     
  13. Lana Cullen

    10/03/2013 at 8:58 am

    Dear Admin…

    My name is Lana Cullen, i have a little problem with my account, actually a big, big problem…
    I used to use Erria Cassie as my pen name, but a few months ago, I accidentally deleted one of my stories, when in fact I want to remove the other story. At that time I did not know if the story that has been deleted can be restored, I feel very disappointed and immediately lose the mood to write, so I delete all the stories that i have posted, there are four stories including the story that I accidentally delete. Finally after a long time did not open the account, one day I delete an email that I use for the account, (erriacassie6002@gmail.com), I forgot that I still use that email to my account in FFN (Erria Cassie). And I realized that today when I knew that the stories that have been deleted can be restored. I can see that my account (Erria Cassie) is still active, because i can find it when i search it, but i have no idea how to get into it, the account is empty anyway, no story, but i really want to restore all of my stories there, now i am using account with pen name (Nyonya Park). I really hope you guys can help me in this regard. You can reach me at my email address (lanacullen6002@gmail.com)..

    I’m sorry for my bad english and thank you very much for your time and attention..

     
  14. Lana Cullen

    10/03/2013 at 9:10 am

    Dear Admin…

    My name is Lana Cullen, i have a little problem with my account, actually a big, big problem…
    I used to use Erria Cassie as my pen name, but a few months ago, I accidentally deleted one of my stories, when in fact I want to remove the other story. At that time I did not know if the story that has been deleted can be restored, I feel very disappointed and immediately lose the mood to write, so I delete all the stories that i have posted, there are four stories including the story that I accidentally delete. Finally after a long time did not open the account, one day I delete an email that I use for the account, (erriacassie6002@gmail.com), I forgot that I still use that email to my account in FFN (Erria Cassie). And I realized that today when I knew that the stories that have been deleted can be restored. I can see that my account (Erria Cassie) is still active, because i can find it when i search it, but i have no idea how to get into it, the account is empty anyway, no story, but i really want to restore all of my stories there, now i am using account with pen name (Nyonya Park). I really hope you guys can help me in this regard. You can reach me at my email address (lanacullen6002@gmail.com)..

    I’m sorry for my bad english and thank you very much for your time and attention…

     
  15. New-Classic22

    10/03/2013 at 3:30 pm

    My email alerts are still not working, and I know since I am receiving PM’s when I check the site and story’s I follow are definitely being updated. I have double and triple checked all of your suggested methods of fixing the problem, but they still aren’t coming through. Please help.

     
  16. death

    10/06/2013 at 8:51 pm

    Fixed the mobile Pokemon page looking

     
  17. TheConstellation

    10/07/2013 at 12:20 am

    321 emails to go through cause it took me a bit to realise what was happening >_<

     
  18. Brodus

    10/08/2013 at 11:50 am

    I’m still not receiving any alerts from the bot through gmail. I’ve added the bot to my contacts, checked my alert options are all checked as YES on my FF account and also checked my filters and spam settings. Would really appreciate some help or just an explanation of what is going on.

    Regards,
    Brodus.

     
    • Xing

      10/08/2013 at 4:46 pm

      Did you check gmail’s spam folder? We see no reason why you are not getting your messages. Have you also added bot@fanfiction.com to your contacts list?

       
  19. Zerolife117

    10/09/2013 at 2:51 am

    I’m not getting alerts or Pms I tried doing what it said but I don’t know of it working.

     
  20. Maddie

    10/12/2013 at 8:56 pm

    Here’s a question: why can’t I change the fonts on the Image Editor? No matter what I do or click, it’s always the default font. Help?

     
  21. GoDoFbIrD

    10/17/2013 at 9:04 pm

    Yay, spam wasnt even showing up, got it show and now i see all my emails.. now ff is marked as NOt spam

     
  22. leah

    10/24/2013 at 11:28 am

    I haven’t gotten any alerts since 9/23. Not in spam, everything set to “on”, no notice on the page about them being sent back. I have since added the bot to be safe but still nothing. What’s going on?

     
    • Lita

      10/24/2013 at 10:07 pm

      I got the same problems as you. I just changed my email to my yahoo email so it’s working now. I don’t know why it didn’t go through gmail while I have followed all their advices.

       
  23. DonPiano

    09/25/2013 at 10:26 pm

    ah, I see the issue has been taken care of, thanks!

     
  24. Lord Kelvin

    09/28/2013 at 11:47 am

    Getting a weird error with PMs on different browsers and different computers. Whenever a sentence ends with a period, some words end up missing. This is apparent in the PM preview.

     
  25. Deity of Insanity

    09/28/2013 at 12:19 pm

    I’m getting same problem in my e-mails from FFn.

     
  26. Belen09

    09/28/2013 at 3:12 pm

    I noticed that . . . I was making a comment to someone about my university studies and bits and pieces of the ends of sentences kept dropping off . . . then it happened again several hours later with a different message – very strange!

     
  27. Red-the-Mudkip

    09/28/2013 at 6:51 pm

    Yeah, I came here to say that. At first I thought it was a problem with my new computer, but I guess it’s not. FFN staff, do you know how to fix this? owo

     
  28. Deity of Insanity

    09/28/2013 at 12:42 pm

    And PMs.

     
  29. Belen09

    09/28/2013 at 3:13 pm

    Definitely!

     
  30. kaleidocherry

    09/28/2013 at 9:01 pm

    And reviews! At least the ones that come to my inbox. I haven’t seen them show up on the site so I don’t know if these random word deletions will appear in the published review. Also happening on my “Manage Stories” page – all the descriptions are buggered up. They still look fine from an outsider’s POV when browsing my profile, though.

     
  31. knotothedrk

    09/28/2013 at 9:05 pm

    This doesn’t seem to bode well… /sigh

     
  32. cathrl

    09/29/2013 at 3:26 am

    Everyone seems to be getting this. The same happens in the Manage Stories screen with summaries.

    They’re fine if you go to edit them, or in the profile screen which other users see.

     

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