For security and anti-spamming reasons, we have disallowed the login and registration of emails containing the +/Plus symbol. If you are a Gmail user affected by this security update, you may contact support via email with subject header “Plus Email Conversion” along with your current registered email and a support staff will help you convert your existing account email to a non-plus version.
Author Archives: Xing
We have just resolved the following two issues which affected site users over the past 12 hours:
- New reviews not displaying promptly.
- Alert email taking longer than normal to arrive to inbox.
We have resolved an backend issue with the doc/story submission system. Normally this error is mitigated by our redundant server but as luck would have it both systems went offline due to different errors at around the same time. We will be adding a third backup to prevent this from occurring in the future.
We have re-enabled access for those with extremely old browsers such as those from Nokia e71 cellphones and other mobile devices. Outdated browsers support was phased out in our most recent security upgrade but we have made some changes to extend their compatibility. We highly recommend anyone with a browser or mobile device that is more than 5 years old to install either Opera Mini browser or Chrome browser when applicable.
Our services have been patched to protect from the widely known Heartbleed bug within 24 hours of the publication of the vulnerability. We have further enhanced security with new SSL certificates for all our service and after an extensive security review of our internal network we can assure our users that no account info was at risk before or since the bug outbreak. We do however recommend safety conscious users that want to leave nothing to chance to login and change their passwords.
Our upstream provider is currently upgrading their fiber network and some users may experience packet loss and site slowness. The maintenance work should be completed within the next 2 hours.