Email Alerts Return to Normal Operational Status

26 Mar

Email alerts have returned to normal operational status and all new alerts should be delivered without issue. Note that old alerts that were dropped or undelivered by email providers will not be retried.

We will continue to monitor the email stream for anomalies over the next few days to make sure everything has returned to 100% health.


Posted by on 03/26/2013 in Uncategorized


103 responses to “Email Alerts Return to Normal Operational Status

  1. holmes4ever

    03/26/2013 at 7:32 pm

    Thanks for fixing. Don’t mess anything else up.

    • BB

      03/26/2013 at 7:47 pm

      Really? That much tude for people who are offering a free service that you are not obligated or bound to use for any reason? REALLY? No one owes you crap. Go play in traffic.

      Thanks FF.NET for working on and fixing problems for which you have no obligation to do so in a speedy manner.

    • Greece's Kitty

      03/26/2013 at 7:47 pm

      Why are you being so rude, they fixed the problem.

    • bienfait

      03/26/2013 at 7:53 pm

      holmes4ever – Your mother should have brought you up better. Stop being so damned spiteful.

    • ShikiKira

      03/26/2013 at 8:25 pm

      Learn some manners!

    • Lurker

      03/26/2013 at 8:32 pm

      Way to be rude, jerk. Hadn’t your mother teach you that good ol’ golden rule? To treat others like you wanted to be treated?

      Thank FFNet for being so prompt on fixing the problem! I hope the next update will be well and without too many bugs! 🙂

    • MMC

      03/26/2013 at 9:01 pm

      Yup. I agree with everyone. This guy’s a jerk, but you know what’s funny? He NEVER replies to the people who point out his shortcomings. Therefore, as I said in the last blog post, he’s trolling and should be ignored. He isn’t worth anyone’s time.

      • XXGhirahim'sGloriousGoddessXX

        03/26/2013 at 9:02 pm

        That is true!!!

    • nowistand

      03/27/2013 at 4:08 am

      Xing and the crew are human, they’re not immune to mistakes.

      • lianathomas

        04/01/2013 at 9:42 pm


    • IndifferentSkeleton

      03/28/2013 at 3:41 am

      Wow, you guys all like to talk about people being rude, but I didn’t know that ganging up on one person and being extremely redundant was the epitome of well-mannered dialogue.

      • MMC

        03/28/2013 at 3:40 pm

        If you’ve seen his (Holmes’) past posts, it’s understandable that some people are getting annoyed when Xing and his staff are working to fix the bugs and such on a site that THEY are paying for to keep running FOR the masses. Xing doesn’t have to, but he does and I can’t be any more thankful since I’ve made some awesome friends on FFN I probably wouldn’t have known five years ago. So seeing Holmes continuously post impolite remarks to the people who even gave us a website to post fanfics in the first place is pretty disheartening.

        Sure I’ve seen other people complain, and they are very much entitled to since the fixes are trial and error, but to leave a negative comment EVERY TIME – even when some of the problems have been solved – sounds like he’s just complaining for the sake of complaining. He doesn’t even string more than two sentences together for his complaints, which are also quite vague. I doubt Xing and his staff can help optimize his future experiences on FFN if all he ever says is “Stop being dumb and screwing up the site.”

        There’s a difference between an actual complaint and just being annoying. I still stand by that he’s trolling unless he gives me reason that he actual isn’t.

    • hikaripurinsujemuzu

      03/28/2013 at 2:25 pm

      I seem to remember that they are the coders and we (most likely) know nothing about how they code. You have been extremely rude to these people who try hard to do nothing but make everything better.

      You are very much a coward.

      Thank you…though I’m not sure if the old alerts have been dropped thing is good.

  2. Britt

    03/26/2013 at 7:39 pm

    Thank you for fixing it and your prompt response to it. 🙂

  3. TheAnnoyingVoice

    03/26/2013 at 7:46 pm

    Wonderful! Thank you!

  4. Greece's Kitty

    03/26/2013 at 7:48 pm

    Thank you for fixing the problem

  5. kittyb78

    03/26/2013 at 8:14 pm

    Still not getting mine at yahoo.

    • kittyb78

      03/26/2013 at 8:24 pm

      Nevermind. It’s working now. Thank you! 🙂

      • SarCuppCake

        03/26/2013 at 10:50 pm

        That could just be yahoo too. I had a day where I didn’t get any email at all through yahoo that was a whole lot of fun.

    • thewingedthing

      03/27/2013 at 6:18 pm

      Same here! It’s making me nervous

  6. 2MuchPC

    03/26/2013 at 8:21 pm

    Thank you for fixing it! But even more so, thank you for keeping us updated. I can’t count how many times something happened on a website that wasn’t supposed to (including FF&FP) and then I freak out, thinking that something’s wrong with my computer (again). You people are awesome in your generosity to keep us up to date with what’s wrong, what’s being fixed or improved, etc. You don’t receive enough gratitude, I think, from us on these websites. But thank you so much for having such dedication and effort for keeping these sites functioning as greatly as possible. And I think I speak for thousands of people who opt to remain silent.

  7. ShikiKira

    03/26/2013 at 8:25 pm

    Thanks for the fix!

  8. XXGhirahim'sGloriousGoddessXX

    03/26/2013 at 8:59 pm

    Thank you very much for fixing the problem:-) By the way, holmes4ever, stop being so rude!!! Be grateful that everything’s back to normal!!!

  9. XXGhirahim'sGloriousGoddessXX

    03/26/2013 at 9:00 pm

    Thanks again!!!

  10. MMC

    03/26/2013 at 9:05 pm

    Thanks for looking into the email problem, Xing and staff! Your efforts are much appreciated!

  11. daniel

    03/26/2013 at 9:07 pm

    not getting any more email for after 6:06 PM today

  12. rainlily13

    03/26/2013 at 10:16 pm

    Thanks for the fix! Started to get my alerts again. Though, I do have a problem, but not related to the email issue.

    I don’t know if it’s the same for anyone else, but links on my profile won’t work. I received a PM letting me know, and when I tried clicking, it had that pop-up screen where you’re supposed to be directed to another site. It looks all fine, but when it’s clicked on, it tries to re-route the FFN, adding the link’s url to the end of the FFN url. Anyone else have the same problem?

    Thank you for all the hard work you’ve done to update this site and fixing all the problems by the way! I really appreciate it, and the site is looking wonderful.

    • rainlily13

      03/26/2013 at 11:15 pm

      Ah, nvm, scratch that. I realized I just put the link urls in wrong, haha.

  13. Spyridon

    03/26/2013 at 10:41 pm

    Thanks for the fix, Xing. With the update of being able to change font, I like the new look. 😀

    So I’m guessing the next roll out will be the search by four characters?

  14. Cassie1234

    03/26/2013 at 11:52 pm


  15. mishelly

    03/27/2013 at 1:51 am

    are u fixing stuff? bcuz the pages got bigger

  16. AlyzaAnne025

    03/27/2013 at 3:13 am

    Thanks for fixing it!

  17. bailey

    03/27/2013 at 4:08 am


  18. Docbrown

    03/27/2013 at 4:18 am

    Is this fix still being rolled out as I have not yet received alerts for stories that have been updated since the fix?

  19. Bou

    03/27/2013 at 8:01 am

    Thank you very much for your hard work!
    Everything is working fine now 😀

  20. MagicMusic7

    03/27/2013 at 11:09 am

    So far haven’t gotten one for a story that I know was updated hopefully will soon because I do get email alerts I just don’t get all of them. I’m using Verizon through Microsoft Outlook.

  21. MagicMusic7

    03/27/2013 at 11:10 am

    Thank you for your prompt response and looking into it! It’s greatly appreciated!

  22. Lynn Hollander

    03/27/2013 at 1:14 pm

    Does anyone know how to delete chapters from the DocX inbox? Mine is cluttered with stuff I’ve received, reviewed and returned to sender.

  23. The Archivist

    03/27/2013 at 3:09 pm

    The changes made are all horrible I actually got a fright when I brought up the website, I closed it and opened it again thinking it was some kind of mistake. The whole new theme Fanfiction has is dull and unappealing, the selections at the top are now less convenient to access and the search option was better the way it was. The new method of arranging your favourite stories is annoying, before you just clicked once and it arranged how you wanted. That was a really handy feature that helped me to find the story or author I wanted quickly. I don’t know if the increased size of the selection boxes was meant to be helpful but it isn’t, its unnecessary and unpleasant to look at. The log in screen looks bleak and dull, it actually puts me off accessing my account. The only good thing is that you now have four character selection slots when posting a story. Please put the site back the way it was, the way everyone liked it.

    • nowistand

      03/27/2013 at 3:38 pm

      Not *everyone* liked it then and not *everyone* hates it now. Most of what you’ve said makes you come off a) ignorant b) lazy and c) spoiled. Maybe that’s not how you are in real life but your post makes me think that.

    • Jan

      03/27/2013 at 4:44 pm

      I’m sorry but you don’t speak for me, I like the changes.

    • Lurker

      03/27/2013 at 7:02 pm

      .-. Unlike you, I happened to like the changes.

      Therefore, not everyone hated it, and so far from what I saw, there seemed to be more people liking it than those who hated it. Just saying.

    • yemi hikari

      03/27/2013 at 7:08 pm

      As someone else has pointed out you do not speak for the other people on the site. I personally like the new theme, particularly since I can select a font that I prefer.

      I also prefer the new method of arranging favorites as it isn’t anywhere near as messy and don’t mind having to make a few more clicks to get the information I want because I can get the information in a more refined manor. The method is still quick as well, even though you have to (oh dear), spend a few more seconds to get what you want.

      No matter how much you complain about either one of these changes the site admins are not going to change them back simply because you’re upset. Most of the members are fine with the changes.

    • holmes4ever

      03/27/2013 at 10:06 pm

      I know. I hate the way it looks now. I hate every little change they make. But they never ask us if we want anything changed, they just do it.

      • One of Three

        03/27/2013 at 11:16 pm

        Yeah, but you don’t like anything 😀

    • One of Three

      03/27/2013 at 11:15 pm

      @The Archivist – I think the changes are great, and I really like how it looks.

  24. classictrekker

    03/27/2013 at 5:07 pm

    I have to admit, the changes were a bit of a shock to me at first, but the more I’ve used the site since the changes, the more I like them. Now, if they can just restore the ability to sort traffic stats by visitors, etc., then I’ll be happy. 🙂

  25. guest

    03/27/2013 at 8:08 pm

    Just a comment (great job fixing it by th way!)
    My PMs are all spaced out… when pressing the ‘enter’ button, it appears that a space appears from what i wrote. I wanted it all grouped together but on separate lines… Let me see…
    So instead of this:
    ds sd ds ds ds dfasd
    ds ddsfsdfsdfsd
    sd fsdfdsfsdfsd

    It looks like this:
    ds sd ds ds ds dfasd

    ds ddsfsdfsdfsd

    sd fsdfdsfsdfsd

    …Can you look into it? It could be just me or something…

    • Charl

      03/28/2013 at 6:36 am

      I actually have the same problem as this. Does this have anything to do with the fonts we use?

    • MMC

      03/28/2013 at 1:17 pm

      Have you tired holding the shift key down and then pressed enter? I’m not on a computer at the moment so I can’t test this, sorry.

      • guest

        03/28/2013 at 9:43 pm

        no it doesn’t work. I wonder why this is occuring… i hope its not the font. :/

      • guest

        03/28/2013 at 9:44 pm

        the thing is that it doesnt turn out like that until after we send it. :/ it looks fine beforehand, but after i send it for some reason the format turns into that.

      • guest

        03/29/2013 at 12:31 am

        nvm seems that it’s fixed

  26. Peaceouttalove

    03/27/2013 at 8:57 pm

    Thank you for all the support but it is still not working for me. Please continue to keep us posted. Thanks again.

  27. SheWonGirl

    03/27/2013 at 9:44 pm

    Why I can’t open my account?? Tell me please, I want to update my stories, Thank you 🙂

  28. C.M.

    03/27/2013 at 10:08 pm

    I’m still not receiving review notices by e-mail to my personal domain hosted on Dreamhost. I have bot -at- fanfiction -dot- com white-listed with the highest priority and still receive notice of updated chapters.

    I, too, share classictrekker’s sentiment. I miss the ability to sort my stories by traffic, reviews, etc.

    • C.M.

      03/27/2013 at 10:33 pm

      Following up on my own post, I did finally receive e-mails for my last review, favorite, follow, but they were delayed by about an hour and a half. Hopefully, this means everything will be back to normal soon.

      If I haven’t said it already on this topic, thanks for your efforts to promptly address this.

  29. Dataz

    03/27/2013 at 11:25 pm

    I reiterate a few problems with the pop-up box via the Follow/Favorite button:

    * with the dark background, the text in the Follow/Favorite pop-up is white (thus, illegible)
    * the Follow – Story checkbox is always checked (it should be unchecked, like the rest)

  30. Laora

    03/28/2013 at 3:13 am

    This has probably been brought up before, but do you think there’s any way you could add a font size change option for the rest of the site as well, not just for the stories? It’s not horribly debilitating (for me, at least), but it’s just a little smaller than I’m comfortable reading, especially when I’m browsing through an archive or someone’s profile. I’d really appreciate the option to make the text bigger.

    Thanks for all the hard work on the site lately! I’m loving the changes 🙂

  31. IndifferentSkeleton

    03/28/2013 at 3:43 am

    I’m still not receiving any alerts, despite the fact that fics I’m following have been updated.

  32. Christine

    03/28/2013 at 6:45 am

    Does anyone know how to report a problem?
    Because a lot of single words around the site has been turned into links, which leads to datingsites, gaming sites and stuff like that…
    And it’s really a bother, when trying to read, or when surfing around the site, it becomes really distracting >.<
    So, if anyone know how to get this fixed, I'd be very grateful! 🙂

    • bienfait

      03/28/2013 at 4:13 pm

      @Christine – sounds like you might have picked up some malware. I got the same thing on TwoP and also on a reputable online news site, but only on one particular pc. It stopped after I put the machine in for unrelated repairs, and they cleaned up the malware on it while they were at it.

  33. Garnetto

    03/28/2013 at 11:31 am

    Small issue, some of my emails are having some of the format coding included. I don’t mind, but alerting you of the issue.

  34. Lord Kelvin

    03/28/2013 at 12:49 pm

    Forum replies with quotes in them have ‘blockquote class=’quoteStyle” in the email alert. Looks awkward. Previously, quoting just misplaced the next line, so the start of the next line was glued to the quote without a space.

  35. Stephanie

    03/28/2013 at 2:53 pm

    My email alerts have not been coming through for the past couple days!! When will this be fixed

    • TheAnnoyingVoice

      03/28/2013 at 3:25 pm

      If you read the top of this blog you’ll notice that they’re going to continue to monitor the email stream, which means it sounds like it may not be completely fixed for some people. The point is, they’re aware of it, and working on it to the best of their ability. Just be patient, you’ll get them soon enough.

  36. Will bates

    03/28/2013 at 3:50 pm

    Play nice- they are being paid to provides a service via ads – although it was poorly phrased

  37. belle hawk

    03/28/2013 at 4:03 pm

    Hey I still can’t get the alert mails. Frankly right now I am even confused if something is wrong with my account.

  38. D0cMUkip2

    03/28/2013 at 6:14 pm

    my alerts r still broken. Everything is set but I’m not recieving any alerts. And no it’s not in my spam, its just not sending

  39. Jack Bauer

    03/28/2013 at 7:02 pm

    Still cannot get alerts. Emailed support and they told me to change my email address. SERIOUSLY?! Please fix the problem.

  40. BOB

    03/28/2013 at 7:22 pm

    Still not receiving email alerts from icloud email account

  41. MusicallyEnhancedTay

    03/28/2013 at 10:10 pm

    I haven’t received any forum replies in 11 days. I currently used a gmail account for fanfiction, my friends on the forums have had problems as well.

  42. KD Skywalker

    03/29/2013 at 11:49 am

    I’m still not getting any alerts for anything — not my reviews, PMs or alerts. I checked my junk mail folder to see if they went there and they aren’t. I have to either log in to my page or go to my author page to see if I have reviews. Please fix this!!!!!

  43. KD Skywalker

    03/29/2013 at 11:51 am

    I’m still not receiving any alerts, PMs or reviews at all!!! I even pay for my email address through apple! There is no way that I am going to change my email address that I have had for years just because of a third party problem!!! please fix this!!!!!

    • Lord Divestre Croft

      03/31/2013 at 9:52 pm

      Speaking of PMs, does a user have the right to post a PM on their profile without the sender’s permission? I’ve tried to ask the staff several times now, but I’ve never received a response.

  44. argentfamily

    03/29/2013 at 7:10 pm

    Hi address not receiving any emails still, checked everything and all alerts are still ok on account but nothing coming through. Please can you help. Thanks

  45. MissBreePhoenix

    04/01/2013 at 12:27 pm

    I have an apple or iCloud or Mac or whatever you want to call it, account too and I still haven’t received any of my usual alerts from my PM, reviews, alerts of new stories or chapters at all! I’d hate to use another email account since I’ve used the same one from the beginning. Can someone please fix this problem?!?!?!

    • argentfamily

      04/01/2013 at 2:03 pm

      Me to!
      I’m hoping it’ll be fixed once the Bank Holiday is over.

  46. Fiona McQueen

    04/02/2013 at 4:17 pm

    i have a mac but an external email address and i still am not getting alerts hope that they finally get it sorted soon

  47. Paul Wiltshire

    04/03/2013 at 6:42 pm

    I stil have not got alerts with a

  48. Emma

    04/04/2013 at 7:05 am

    I still do not get any alerts to my address

  49. Emma

    04/04/2013 at 7:06 am

    I still do not get any alerts to my email address

  50. supersushicupcake

    04/04/2013 at 10:53 am

    It’s great and all, but I can’t get into my account any longer on a computer except a cellphone! What’s going on?


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