Having access issues? Reboot….

20 Sep

There is a very small percentage of users being effected by out-dated dns entries within their browsers, computers/devices, and/or internet service provider. To put it plainly, your browser for some reason is going to the wrong location for our sites thus receiving timeouts and other problems.

If you are having similar issues, please try the following and report to see if any of the steps helped:

  1. Completely close your browser and try again.
  2. Test a different browser.
  3. Reboot your computer or mobile device.

Posted by on 09/20/2013 in Uncategorized


146 responses to “Having access issues? Reboot….

  1. Sakura Haruno554

    09/20/2013 at 3:54 pm

    and here, I sure hope they fix what ever the fuck went wrong.

  2. msanimegeek

    09/20/2013 at 3:55 pm

    Is there any estimated time for ffn to come back up?

  3. Ashlee Kuchiki

    09/20/2013 at 3:59 pm

    its getting annoying

  4. Kira Sema

    09/20/2013 at 4:00 pm

    For some reason now i’m having a problem with it on my Wii U. It’s been working all day on here except the last hour.

  5. bienfait

    09/20/2013 at 4:01 pm

    I’m also getting the following error messages for both fictionpress and ffnet.

    503 Service Unavailable. No service is available to handle this request/.

    Request Timeout. This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.

    Those are on IE 8 and IE 10, also on Firefox – all on Windows 7

    Also tried Fictionpress and the mobile version with the same result.

    I’ve just managed to get signed in on IE 10, but it wouldn’t let me into the Publish or Legacy Stats areas (503 Service Unavailable error), although I can access the daily stats on every second attempt.

    (Hold that thought…now I can’t get back to the log-in page)

  6. xraiderv1

    09/20/2013 at 4:01 pm

    503 service unavailable, 408 request timeout.. it was working fine when I went to bed 3 hours ago..

  7. Deity of Insanity

    09/20/2013 at 4:03 pm

    Some people need to calm down. Yes it’s really annoying but it’s not worth getting angry over.

  8. xraiderv1

    09/20/2013 at 4:03 pm

    google chrome’s getting zip, firefox is getting zip.. BOTH 3ds browsers are getting zip…oh and internet explorer on the xbox is also getting zip.

    • Kira Sema

      09/20/2013 at 4:04 pm

      And Wii U browser :p

  9. xraiderv1

    09/20/2013 at 4:04 pm

    I’m not angry, deity. just….resigned.

    • liz hanson

      09/20/2013 at 4:34 pm

      * Raises my hand * I’m starting to get angry.

      • Danelle

        09/20/2013 at 5:04 pm

        I third the motion.

  10. 19lilwiccawolf93

    09/20/2013 at 4:04 pm

    I tried exiting from the page and going back: timed out. I tried rebooting…twice, and sat through an update: timed out. And I tried using IE, which I absolutely loathe, and still timed out. I understand that with the move there are bound to be kinks in the system for a period of time, how long do you estimate it will be down? It was working last night, it’s just now that it’s acting up.
    Hope it works soon.

  11. Fredrik.S

    09/20/2013 at 4:07 pm

    Is this going to go on much longer? It would be nice to know when things will be back to normal.

  12. AiP

    09/20/2013 at 4:07 pm

    why is the site still down? grrrr

  13. Ashlee Kuchiki

    09/20/2013 at 4:08 pm

    it happened on my dsixl and computer

  14. SkysongFarm

    09/20/2013 at 4:08 pm

    I’m getting 408 Request Timeout on attempting to access the main home page. Since I wasn’t having this problem last night I did not log out and have since shut down and started the browser, getting the problem now. I’ve tried a different browser with the same result.

    I can’t log out since I can’t see the main page in order to log out. Can you log everyone out from your end?

    • SkysongFarm

      09/20/2013 at 4:28 pm

      Just downloaded Firefox which does not have anything cached, no login and tried to access the home page ( from it, and same response – 408 Request Timeout.

      Suggests that this problem is NOT from the user end. Some advice as to what is going on would be nice.

      For me, this problem began this morning. It was not a problem last night (AEST) when everything was working fine. I closed the browser, shut down the computer and went to bed. This morning, started the computer, opened the browser(s) and 408 on every attempt to access I’ve tried Chrome, IE and Firefox, cleared cache, cookies and opened and closed everything.

      Is there a problem with the fanfiction servers? Is it being resolved? Is there a timeframe for resolution?

  15. rubyrosettared

    09/20/2013 at 4:09 pm

    Running Google Chrome, have done everything suggested and nothing works. Worked fine this morning, not now. 408 and 503 errors left right and centre, page timing out.

  16. Maloran

    09/20/2013 at 4:16 pm

    Tried all three. Still zilch.

  17. TeutonicGuardian

    09/20/2013 at 4:17 pm

    I would say the problem is not with them, but with our ISPs.

    While I can’t access or fictionpress on my PC (neither regular nor mobile), my phone is capable of accessing both sites without a problem.

    • Shooting Sword

      09/20/2013 at 4:19 pm

      I turned my wireless off on my phone and Bambi! It still doesn’t work!

      • TeutonicGuardian

        09/20/2013 at 4:22 pm

        Well I can’t say why it’s not working for you.

        Maybe your phone’s provider has still a bad dns-cache.

        mine is clear and my phone can access the sites.

        Did you try deleting your phone’s browser-cache?

    • SkysongFarm

      09/20/2013 at 4:30 pm

      Perfect, how are we supposed to fix that?

      • TeutonicGuardian

        09/20/2013 at 4:33 pm

        You can’t fix that.

        You have to wait some time, there is nothing yuo can do about it.

        Once your ISP refreshes his dns-cache the problem should be solved, though that may take some time.

  18. liz hanson

    09/20/2013 at 4:17 pm

    I cleared today’s history, rebooted my computer, refreshed the page, and I don’t have any other internet source other than firefox. This is putting a big damper on things.

  19. Russell Grun

    09/20/2013 at 4:22 pm


  20. Candy Cane

    09/20/2013 at 4:35 pm

    Im on a LG Rumor touch, turned it off and now I continue to get a Request Timeout page, all I have to go online with is my phone so….. once again I’m ass outta luck till this is fixed

  21. Marshall Lee fan XD

    09/20/2013 at 4:48 pm

    I can’t get logged in at all. I try to click on the log in button and I can’t get in at all saying that it is unavailable

  22. Destiny Kishpaugh

    09/20/2013 at 4:48 pm

    I am just going to wait it out until it is fixed.

  23. Marshall Lee fan XD

    09/20/2013 at 4:51 pm

    Does anybody now when they’re going to put it back up they on said it was a “minor glitch” yeah minor meaning you get even get into your account! Fix it soon!!! It says 503 Service Unavailable. Bro people fix it soon!!!

  24. liz hanson

    09/20/2013 at 4:54 pm

    I can at least get on the main page now, but I can’t get into my profile. Fufu. So close. xD

    • LC

      09/20/2013 at 4:57 pm

      Same here.

    • SkysongFarm

      09/20/2013 at 5:02 pm

      Yep, got logged out and can see the main page but no stories, no forums, communities, profiles or accounts. Yeeha.

      I did send a support request to my ISP to refresh their DNS caches but there’s no way they’ll have gotten around to that yet, so I’m guessing the logging out solved the main page problem. Not that it’s any use without being able to get any further.

      • LC

        09/20/2013 at 5:05 pm

        Nah. If you look at the older comments, this has been on for a while now.
        To the point where you couldn’t even get to the main page.
        It’s only now that I can get to the main page again.

    • Ajaa

      09/20/2013 at 5:04 pm

      I’m experiencing the same problem now. Earlier I couldn’t even get on to the main page.

  25. Ashlee Kuchiki

    09/20/2013 at 4:57 pm

    i cant even get into my account now!

  26. LadySnow

    09/20/2013 at 4:57 pm

    So I can get on most pages now except for my account and search, also I’m still dealing with sticky ads thay I have no idea how to get rid of.

  27. Kristin

    09/20/2013 at 4:57 pm

    Can’t get into on either Google Chrome or IE. It happens when I go into a category to read a story like Hawaii Five-O. It keeps saying “503 Service Unavailable, No server is available to handle this request.” I don’t think it is a small number of people having this problem. Even my sister is having the same problem. Please fix this so I can go back to reading stories.

    • SkysongFarm

      09/20/2013 at 5:06 pm

      It might’ve been a small percentage of users yesterday but now it seems like a LOT of users, and possibly mainly the international users. I’m in Australia, there was a mention of France earlier.

      I can see the category listings and the sub-category listings but can’t drill down any further than that. Login and Search return 503 messages instantly on 3 different browsers.

  28. sabina

    09/20/2013 at 4:57 pm

    I think it all right on my computer now but I can not on my mobile and I have reboot my mobile it is still not working

  29. flutesareawesome

    09/20/2013 at 4:59 pm

    I can get onto the main site and I can go to like the forums, etc., but I can’t log in or go to any archives for forums or anything like that.

  30. Crystal Gallant

    09/20/2013 at 5:03 pm

    Just started acting up for me now 😛 At least they’re aware that it’s happening :V

  31. savannah

    09/20/2013 at 5:04 pm

    i cleared my cookies and manged to get to the main page, but when i attempt to log on it takes me to the 505 error page. i tried bing and firefox, but firefox would’t even get me to the main page.

  32. samantha J. rose

    09/20/2013 at 5:06 pm

    ok if you tried all of these and its still not working ?

  33. rubyrosettared

    09/20/2013 at 5:07 pm

    Also only able to get on the main site but nowhere else without a 503 error. Talk about drip feeding. Strangely enough site works fine on my phone.

    When the announcement says a ‘small percentage are unable to access the site’ i think in truth it should be rephrased as a ‘small percentage are ABLE to access the site’ because nobody is getting anywhere, or at any decent speed. I know, patience and all of that.

  34. LC

    09/20/2013 at 5:08 pm

    There’s now new blog entry up…

  35. Mari stewart

    09/20/2013 at 5:13 pm

    Just rebooted. Still cannot get page to load.

  36. Ashlee Kuchiki

    09/20/2013 at 5:43 pm

    its not us its fanfiction

  37. Quasi-Verbatim

    09/20/2013 at 5:49 pm

    Tried rebooting, didn’t work. Tried using iE and no drop down menus or hyperlinks work. I cleared the catch of firefox and now it lets me see the home page. Chrome lets me see the home page too.

  38. mishelly

    09/20/2013 at 5:51 pm

    i get to some

  39. mayfire21

    09/20/2013 at 5:53 pm

    I don’t know if I can cuss on this so i’ll ask what the duck happened the home page is the only thing that will come up. I’ve tried the steps above but they wont work HELP!

  40. Ashlee Kuchiki

    09/20/2013 at 5:54 pm

    working for me now

    • Kelly

      09/20/2013 at 5:55 pm

      Not fair….. Gettin’ real tired of this crap.

    • savannah

      09/20/2013 at 5:59 pm

      yes it’s working for me too!

  41. darkbloodlady

    09/20/2013 at 5:57 pm

    gracias por la ayuda

  42. G

    09/20/2013 at 6:05 pm

    there is a god

  43. Angel

    09/20/2013 at 6:12 pm

    I was trying to get on using my phone and rebooting solved the problem

  44. Hinata001

    09/20/2013 at 6:36 pm

    Finally seems to be working fully. Earlier than I predicted.

  45. AiP

    09/20/2013 at 6:48 pm

    cant reply to reviews 😦

  46. sarina20188

    09/20/2013 at 7:12 pm

    great!!!! it’s work 🙂

  47. PCHeintz72

    09/20/2013 at 11:44 pm

    The ATOM/RSS feeds may well be broke… I just went from 2,1000 entries across all feeds to under 2,500.

    Even stories updated earlier in the day and can e seen by directly accessing the site are gone…

    I’ll have to attempt to reinitialize them and hope they come back…

  48. Kate

    09/21/2013 at 3:58 am

    Everything is working fine for me now.

  49. Oliver Ford

    09/21/2013 at 8:22 am

    If you’re having a problem with your DNS for this site or generally, the steps on Windows are:

    Click on the Start Menu and type Command.
    Open Command Prompt when it appears
    ipconfig /flushdns
    Close and reopen all browsers and it will refresh DNS settings

  50. Phoenix's Moon

    09/21/2013 at 10:56 am

    Even after rebooting my mobile device, clearing all cookies, and restarting the browser, I have been unable to acsess the follow/favorite options on a story, review anything, get to my PM inbox, and have been unable to get to anything on my personal page (followed stories,PM, favorite authors, ect.).


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